Support and Help Channels

  • 1 hour ticket response time

  • A 60–minutes Inquiry Response Guarantee

  • Our group of professionals will try their best to respond to your help needs within up to 1 hour. If, however, the issue you have encountered needs assistance from the Admin =Department,= we’ll forward the ticket to the person in charge and will write a note to let you know.

  • Top quality support service

  • Professional Tech Assist Service

  • We will be working for you 7 days a week to provide you with assistance and tech support and also to aid you with any issue that you could possibly come across when controlling your virtual server. We’ll aid you with all pre–installed software applications, plus your Operating System, server administration panel (in accordance with the VPS type) and the Online Control Panel designed solely by our developers.

  • Intuitive help center

  • An Educational Help Zone

  • Each part of the Online Control Panel that is available totally free with your VPS offers an incorporated knowledge base. You will see an array of illustrative how to posts and a choice of step–by–step video tutorials that present all the fundamental site control duties. You can find them by pressing the Help or Video control keys in the upper right side of each Control Panel section.