1 hour ticket response
Our team of tech support engineers is committed to giving fast answers to each of your queries. We will review your tech support ticket the minute it’s been received and will reply back with a solution to the problem within maximum sixty minutes after the trouble ticket submission. In reality, our average technical support ticket response time is 20 minutes.
A First–Class Customer Support Service
Our client care staff members possess significant experience in the Linux shared hosting sector and are skillful enough to deliver a rapid solution to your problem. If, however, the matter at hand is not within the competence of a support engineer, the technical support ticket will be forwarded to a developer or sysadmin for further assistance.
An Easy–to–Browse Help Center
Included in the Online Control Panel is an easy–to–browse Help Center, which offers various sources of information. You can search through a regularly updated knowledgebase featuring web hosting account management articles and site management articles, check out our how–to video tutorials or take a look at the F.A.Q. library.