Customer Support Channels
A 1–Hour Ticket Response Time Guarantee
We offer a 60 min response warranty for every support ticket or email that you send to our help desk support staff. We will speedily answer all the common inquiries and forward the matter to our server admins in case any additional assistance is needed. If you order our Managed Services package, we will carry out any of the included services at a time that has been discussed with you preliminary.
A Top–Class Customer Support Service
We’ll be available to you 24/7/365 to respond to any queries that you may have regarding our Online Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated web hosting server. If you also require help tackling server administration procedures, you can check out our Managed Services package, which includes data backup hard drive space, OS updates on a weekly basis, server monitoring and restarting services, as well as software installation and problem troubleshooting procedures
A User–Friendly Help Area
We have provided our Online Control Panel with an extensive knowledgebase, which includes exhaustive explanations of all its features and functions. What’s more, we have prepared exhaustive video tutorials that will further reveal to you how to carry out a particular action or troubleshoot a frequently encountered issue. All the instructional articles and the tutorial video clips are easily reachable from every section of the Online Control Panel via the Videos and Help buttons in the top right corner.