A 99.9% Server Uptime
Our shared hosting platform is based on a steady, enterprise–class hardware architecture and a strongly tweaked variation of Linux. Thus, irrespective of what your site is, or how many visitors you’ve got, or even in case there’s a distributed denial–of–service assault, our machines will remain up and running and your web sites will stay online.
All Linux shared hosting plans feature a 99.9% server uptime guarantee. And irrespective of which datacenter you opt for, our uptime guarantee stays the same.
A 99.9% Network Uptime
If you wish to supply a top–quality hosting service, you can scarcely lean on the default network configuration in a datacenter. We have built our own custom network in an effort to ensure a faster–than–light connection speed with the rest of the world.
And thanks to this, irrespective of which data centers you opt for: our US data center, our UK data center, in our FI data center, in our Eastern Europe data center or our AU data center, you will take advantage of a guaranteed 99.9% network uptime. And this uptime guarantee applies to all hosting plans offered in each datacenter.
A 30–Day Money–Back Guarantee
Irrespective of the fact that we have done just about everything to lessen all possible risks with our cloud hosting plans and even though our company offers excellent client support, there are occasions when the customer is simply not satisfied with what we are offering. Or he wants to switch to a more powerful hosting service, like a VPS server or even a dedicated server.
This is exactly why we offer a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you aren’t satisfied, you will get your money back.
24/7 Technical Support
If you’ve ever been forced to wait for hours to get a response, you are aware of how annoying this can be, even more so if your website is at stake. That is why we offer a 24x7 support service with a 1–hour response time guarantee. Irrespective of what happens or what holiday it is – our technical support engineers will be right here for you and they’ll reply to you in under sixty minutes. And the best part is that their average support ticket response time is just twenty minutes!