24/7 Customer Support
Find out more on what ‘customer support’ means in the hosting community and about the different support types.
The accessibility to the customer and tech support that a shared hosting company offers will tell you a lot for the services that they provide too. In the event that you can use only emails and tickets, you have almost certainly come across some reseller and not the web hosting provider. When this is the case, you will have to wait for a couple of days to get an issue resolved since the reseller may not be checking their communication on a regular basis or they may need to get hold of the actual website hosting company for additional help. If the provider provides you with different options for communication with quick response time available anytime, they're almost certainly the top provider, not just a reseller. So you'll take advantage of prompt assistance and top quality support because they'll have direct access to the servers where your account will be created. No matter what the issue - sales or technical, it is generally better to be able to get hold of your web hosting company right away by using your favourite way of communication.
24/7 Customer Support in Shared Hosting
We acknowledge the importance of receiving assistance promptly, so our shared hosting
services come with 24/7 technical support and various options for contact. In case you do not have an account yet, you can give us a call or use our live chat and chat with a live agent, so as to inquire about our services or check if our servers meet the system requirements for your sites. Thus, you won't end up buying a service that you cannot use effectively. If you already have your website hosting account with us, you can open a support ticket in the Hepsia hosting Control Panel in the event that the issue is entirely technical or it needs further analysis. In contrast to the majority of providers out there, we answer to all of the tickets within 1 hour, so you won't need to wait for a whole day. Our support services can be accessed day and night, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server
that you choose, you will be able to benefit from our 24/7 tech support services even on official holidays. All of your websites will be available at all times and so will we. With many different connection options, you will be able to select the best approach to contact us and find out about our services in case you don't have an account yet, or get assistance in case you are already among our customers. You will be able to give us a call, start a chat with a live representative, send an email or open a ticket from the Help section of your Hepsia hosting Control Panel. The last two options have a one-hour response time warranty, though it rarely takes more than 20 mins to receive assistance whatever the complexity of the issue. With our customer and technical support services, we will be available for you when you need us, not several days after that.
24/7 Customer Support in VPS Servers
With our VPS servers
, you won't have to wait for more than an hour in order to receive support for any kind of situation that you may experience with the server or the software that comes pre-installed with it. We guarantee this short response time for all support tickets which you open via your billing Control Panel or e-mail messages that you send to our tech support crew. In addition, we have local telephone numbers in several countries globally and a live chat service where we will help you with pre-sales, billing and general questions. Customer and technical support is available 24/7/365 through the different means of communication, so regardless what your question or issue is, there will always be someone to help you right away. If you need help with third-party software, that you cannot deploy or which gives you troubles, you'll be able to take advantage of the Managed Services upgrade package that we provide for all of our VPS plans.
24/7 Customer Support in Dedicated Servers
With a one-hour maximum answer time guarantee, you will receive extremely fast support when you get a dedicated server
through our company. Our customer and technical support teams are accessible 24/7/365, so if you open a ticket via your billing account or you send an e-mail message related to any kind of problem with the server or the pre-installed software on it whatever the time of the day, you will have a reply within the hour, even during holidays. Our ticketing system is the better option when the matter in question requires longer time to be resolved or in case it should be forwarded to our admins, since it is far more convenient to track the communication sent on both sides. For basic, sales and billing issues/inquiries, you'll be able to give us a call or talk to a live agent through our chat service. In case you include the Managed Services upgrade to the server plan, our admins can also assist you with third-party software installation as well as troubleshooting and just like the regular support, this service is available 24/7 as well.