Though this isn't the keyfactor to help you distinguish a dependable shared hosting provider from a bad one and a reseller from a real provider, having the option to call and communicate with a live person is an indicator that you aren't using the services of a one-person service provider and that you'll be able to get in touch with someone any time you're in need of assistance. The phone support for hosting services may range from common to professional, which means that the problems which can be resolved through a phone call differ based on the service provider. Usually, these matters are more basic and include billing or first level technical issues as more difficult issues often need a support ticket where both you and the sysadmins can follow what is going on with a specific issue. Still, being able to phone call your supplier can save you a lot of time and efforts for the multitude of tiny problems which will eventually show up at the time you manage your web hosting account.
Phone Support in Shared Hosting
We believe that the option to consult with a live representative is rather important, that's why we have 3 support lines all around the world (USA, UK and Australia) and you're able to contact us on the phone for fourteen hours a day. In case you consider acquiring one of our Linux shared hosting
, for instance, you're able to call us and find out more about our solutions prior to ordering to be sure that we meet all system requirements for your websites. After the order, you will be able to contact us about all the sales or billing difficulties you may experience, or get any kind of general or basic technical info that you need. We have tried to find the optimal balance between telephone and ticket support, so for entirely technical issues you have to use the ticketing system, that will make it easier to follow the communication together with any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Servers
The support services forall of the semi-dedicated server
plans that we provide feature real-time phone support for fourteen hours daily. In case you're not sure which package is appropriate for your websites, you want to learn more about the plan's specs or you'd like to have any other kind of info on our services, you have the option to call any of the local phone numbers that we have in the United States of America, the United Kingdom and Australia and our customer support representatives will help you. If you already own an account, you're able to get in touch with us about general and sales matters, although we're often able to assist with a variety of tech issues as well. For entirely technical difficulties you'll need to take advantage of our in-built ticketing system where the communication between you and our technical support crew will be in one place, which is the better option if the problem needs additional time to be solved or it has to be escalated to our sysadmins.