In case you’ve got a site, a problem might always emerge and it doesn’t necessarily need to be related to the web hosting service itself. For example, something could go wrong when you bring a web app up to date or some vital content may be modified or deleted mistakenly. Irrespective of what the nature of the problem might be, you will need to touch base with the technical support staff and request them to retrieve a backup or to assist you in solving the problem that you’re facing. How timely they’ll do this will predetermine how much time your sites will be unavailable. For certain websites such as social networking websites or shopping portals, a continued downtime duration too often means losing customers and money. This is why, it’s pretty important for you to use the services of a web hosting company that offers not only a very good customer support service, but also a timely one.
One-Hour Response Guarantee in Shared Hosting
In case you’re using any of our Linux shared hosting and you have a question or experience some obstacle, you can contact us 24-7-365 by opening a client support ticket or by writing an email and we will make certain that you have an answer in less than 60 minutes. If the issue can be resolved, we will do it before we reply, whereas in case there is something that you have to do on your end, we will supply you with all the necessary details – what workable solutions to try out, what settings to check, etc. Typically, you’ll receive a response within no more than half an hour, which means that waiting for hours and hours on end or even for more than 1 day to get help is something unthinkable. Our 60-minute reply guarantee is valid for any question that you might have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Servers
Because we are aware of precisely how critical it is to obtain quick assistance, we promise that you will never have to wait for more than 1 hour to get a reply to any trouble ticket that you submit from your semi-dedicated server Control Panel. In reality, you’ll rarely have to wait around for more than twenty to thirty minutes and this applies to any issue irrespective of what its nature is – general, billing or technical. Moreover, our technical and client support team is working 24-7, which suggests that even in case you submit a ticket during official holidays, you’ll invariably obtain an instant response, which will include the answer to an inquiry, the solution to a predicament or the information required to solve an issue yourself – if there is something that you have to do on your end. If you use our services, you will never need to waste a day hanging around awaiting an answer like you would with plenty of other web hosting companies.