A live chat is among the channels of communication provided by some website hosting companies as part of their support services. Determined by the supplier, the chat can be used for pre-sales, billing and/or technical assistance. This method of communication is quicker than a support ticket and it makes it much less likely to misunderstand or misspell anything in comparison to a phone call with an agent. What's more, if the trouble that you experience requires some time to be examined and dealt with, you'll be able to do something else meanwhile instead of just waiting, like you'd have to do if you call. Also, you can take advantage of a live chat assistance service absolutely free as long as you have Internet accessibility even if your web hosting provider is based in another country and they don't have a local telephone number you can call.
Live Chat Support in Shared Hosting
We provide a live chat support service for all Linux shared hosting that we offer and we will help you with almost everything in real time. If you don't have an account with our company yet, we'll provide you with more info about the plans to help you to select the most suitable package. If you are an existing client, we are able to assist you with any general or billing matter as well as with multiple common tech matters, such as an e-mail address installation in a desktop email client. When you cannot give us a call for whatever reason or you're in some country where we don't have a local telephone number, our live chat is the best way to get in touch with us. Needless to say, some issues need longer time to examine and test, which means that you'll need to open a support ticket to our technicians, but nonetheless, we're able to save your time and assist you with many problems on the chat.
Live Chat Support in Semi-dedicated Servers
The live chat support service that we supply is online every single day, even on weekends and holidays. It is the best way to learn more about our semi-dedicated servers in case you don't have an account yet or to get some problem resolved if you are a customer and our customer care agents will help you promptly no matter what time of the day you join the chat. If you are unsure which package is more suitable for your sites, in case you need advice whether you should obtain a specific upgrade and how to order it or in case you have problems setting up an e-mail account on your computer, you will be able to contact us and we will give you the needed info promptly. The live chat is accessible even after our telephone lines are off for the day, therefore when you have an account here, you can be certain that you'll always enjoy instant assistance with any kind of question or problem that shows up.