In case you’ve purchased a web hosting package and you’ve got some inquiries with regards to a concrete feature/function, or in case you have bumped into a certain predicament and you require assistance, you should be able to touch base with the respective customer care staff. All web hosting providers use a ticketing system irrespective of whether they offer other methods of contacting them along with it or not, as the fastest way to solve an issue most often is to post a ticket. This type of communication renders the responses exchanged by both sides easy to track and enables the client care team members to escalate the case if, for example, a system administrator has to step in. Usually, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which suggests that you’ll need to use no less than two different accounts to contact the help desk support team and to actually administer the hosting space. Non-stop switching from one account to another can be a nuisance, not to mention the fact that it takes quite a long time for the majority of hosting providers to answer ticket requests.
Integrated Ticketing System in Shared Hosting
The ticketing system that we use for our Linux shared hosting
isn’t separate from the hosting account. It is an essential part of our all-in-one Hepsia Control Panel and you will be able to access it at any particular moment with only several clicks, without needing to sign out of your account. The ticketing system includes a quick-search field, which will help you track the status of practically any trouble ticket that you’ve posted in the past, in case you need it. Also, you can read knowledge base articles that belong to different problem categories, which you can choose, so you can discover how to tackle a given issue even before you post a ticket. The ticket response time is maximum one hour, which suggests that you can receive timely assistance at any moment and in case our tech support team suggests that you do something within your hosting account, you can do it instantaneously without the need to sign out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
We think that it’s far more efficient to manage everything in a single location, which is the reason why we’ve incorporated a trouble ticket system into the in-house built Hepsia Control Panel, which is available with each single semi-dedicated server
account. This will allow you to handle the correspondence with our tech support team together with your website content, which implies that you won’t have to remember additional sign-in credentials for a different admin dashboard. You’ll be able to submit a new ticket or to track the status of an old one with no more than a few clicks while you are browsing the files within your semi-dedicated account. Moreover, you can look through older tickets using a clever search functionality or have a look at relevant knowledge base articles with solutions to commonly faced challenges. The built-in trouble ticket system is strictly monitored 24/7/365 with the maximum ticket response time being just one hour, so there will always be someone to help you out.